1. Service Overview
Internet Office Systems ("IOS") provides cloud-based productivity tools including Writer, Sheets, Slides, Notes, Data, and email services. By creating an account, you agree to these terms.
2. Free Trial
New accounts receive a 14-day free trial with full access to all features. No credit card is required. At the end of the trial, you must subscribe to a paid plan to continue creating and editing documents.
3. Subscription & Billing
Subscriptions are billed monthly or annually depending on the plan selected. You may cancel at any time. Upon cancellation, you retain access until the end of your current billing period.
4. Data Retention & Account Deletion Policy
This is an important section. Please read carefully:
- Active accounts: Your data is stored securely for as long as your subscription is active.
- After expiry/cancellation: You have a 30-day grace period during which your data is preserved in read-only mode. You can reactivate your subscription at any time during this period.
- After 30 days (restricted): Your account enters restricted status. You can still view your documents but cannot create or edit.
- After 60 days (data purge): All your data — including documents, files, email, and account settings — will be permanently and irreversibly deleted. This cannot be undone.
- Warning emails: You will receive 5 warning emails in the 7 days before deletion (at 7 days, 5 days, 3 days, 1 day, and day-of). You will also receive in-app notifications.
- Prevention: Subscribing to any paid plan at any point before the purge date will preserve all your data.
5. Complimentary Accounts
Complimentary (comp) accounts are exempt from data purge while the comp is active. Once a comp expires, the standard retention policy applies.
6. Privacy
We do not sell or share your personal data with third parties. Your documents are private and accessible only to you unless explicitly shared. Admin access is logged via our audit trail system.
7. Acceptable Use
You agree not to use IOS for illegal activities, spam, or to store harmful content. We reserve the right to suspend accounts that violate these terms.
8. Changes to Terms
We may update these terms from time to time. Material changes will be communicated via email and in-app notification at least 30 days before taking effect.